Stephen Shankland, Tom Krazit
Dell and the US Consumer Product Safety Commission plan to recall 4.1 million laptop batteries today, a company representative confirmed on Monday.
The recall affects certain Inspiron, Latitude and Precision mobile workstations and XPS units shipped between April 2004 and 18 July 2006. Sony manufactured the batteries that are being recalled, the representative said.
If they have one of the affected units, consumers are advised to eject the battery from the laptop after powering down and continue using the laptop with its AC power adaptor, the CPSC said. Dell has so far received six reports of overheating units that caused property damage, but no injuries.
Dell has faced several issues this year related to exploding or flaming laptops, and wants to ensure the safety of its customers, the representative said. The 4.1 million units is a subset of the 22 million units shipped during that time frame, he said. Dell said it doesn't expect the cost of the recall to materially affect its earnings. The company reports earnings for the previous quarter this Thursday.
At the moment, this looks like the largest battery recall in the history of the electronics industry, said Roger Kay, an analyst with Endpoint Technologies Associates. "The scale of it is phenomenal."
Sony will help pay the costs associated with the recall of 4.1 million batteries the company supplied to Dell, said Rick Clancy, a Sony spokesman.
"We are supporting Dell's recall," Clancy said. "There will be financial assistance and we are sharing engineering data and both doing further research." He declined to specify exactly how much assistance Sony would provide.
Customers will be able to go to a Dell Web site to determine if they need a new battery. The Web site is expected to go live tomorrow.
"It's a huge deal," Shim said, particularly for Dell customers with employees in remote locations or travelling. "If you have people all over the field, then you're asking folk to send in the batteries and run off just AC (alternating current power) until they can get new batteries shipped out to them."
Dell had only six incidents over millions of units, Shim said, but it's "a dangerous situation".
Lithium-ion batteries have two to three times the energy density of nickel-cadmium and nickel-metal hydride batteries and four times the energy density of lead-acid batteries. Higher energy density translates to longer battery life. Lithium-ion batteries are used in consumer electronics and laptops, which only require a limited amount of energy. Hybrid cars and power tools, however, generally use more traditional batteries, in part because of the risk of explosion.
What causes the problem?
The problems Dell is having stem from impurities within the anode and cathode of the battery, said Kay, who was briefed on the problems by Dell executives. Over time those impurities, usually tiny pieces of metal, can work their way to the edge of the anode or cathode and rupture the isolator that sits between the two, he said. Once that happens, you get a short circuit and possibly a fire.
In mobile phones, lithium-ion batteries can overheat because of a short circuit. If the temperature rises slowly, the battery case may melt. If it rises rapidly, however, enough pressure may be generated to create a small explosion in a lithium-ion battery. Consumers have suffered severe burns as a result of these failures. The chemical reaction that produces energy in a lithium-ion battery is considered quite violent.
Several companies, including Valence Technology and PowerGenix, are working on safer lithium-ion batteries or batteries which rely on different chemicals.
"The timing of this does buy Dell goodwill with customers and potential customers," said Sam Bhavnani, an analyst with Current Analysis. The first pictures of exploding laptops were posted in June, and the company has moved fairly quickly to investigate whether or not the problems were isolated or more widespread, he said.
It's possible that other PC vendors are using the Sony batteries in their products, Kay said. Dell executives told Kay that the company was one of the first to begin using this type of battery, and that they think other problems will crop up down the road for other PC companies.
But even if two companies use the same batteries, they don't necessarily design the technology that connects the battery to the laptop in the same way, Kay said. For example, Lenovo's laptops use software that's designed to shut down the battery if it notices a problem and they charge the batteries more slowly than others in the industry, a company representative said. A Dell representative was unable to comment on the specifc technology it uses to enclose its batteries.
Sony's lithium-ion cells can be found in the battery packs used by other manufacturers, but at this point Sony and those manufacturers have not seen the same level of problems that affected the Dell laptops with Sony's technology, Clancy said. "We are in close communication with our customers, and as appropriate we will work with them and the CPSC if needed," he said.
A Lenovo representative said the company has not seen an unusual pattern of problems with its laptop batteries, although no PC company is immune to battery issues from time to time. Lynn Fox, an Apple spokeswoman, said: "We are currently investigating whether batteries that have been supplied to Apple for our current and previous notebook lines meet our high standards for battery safety and performance." Representatives for HP and Gateway were not immediately available to comment.
Models in the hot seat
The list of the affected models is as follows:
Latitude
D410, D500, D505, D510, D520, D600, D610, D620, D800, D810
Inspiron
6000, 8500, 8600, 9100, 9200, 9300, 500m, 510m, 600m, 6400, E1505, 700m, 710m, 9400, E1705
Dell Precision
M20, M60, M70 and M90 mobile workstations
XPS
XPS, XPS Gen2, XPS M170 and XPS M1710
Source: Consumer Product Safety Commission
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